IRCTC launches ‘Ask Disha’: Are you booking an Indian Railways train ticket? Do you have had queries related to ticket booking and cancellation? Do you need information related to catering or other value-added services offered by IRCTC? Indian Railway Catering and Tourism Corporation (IRCTC) has launched an all-new feature on its e-ticketing website, irctc.co.in, to cater to your needs! Called ‘Ask Disha’ – Digital Interaction to Seek Help Anytime – the new artificial intelligence-enabled chatbot is a first of its kind initiative for any Indian government website, claims IRCTC.
About Ask Disha:
The chatbot is a special computer programme designed to simulate a conversation with users, especially over the internet.
The first-of-its-kind initiative by IRCTC is aimed at facilitating accessibility by answering users’ queries pertaining to various services offered to railway passengers.
The chatbot is voice-enabled and will support several regional languages in the near future. It will offer greatly improved and intuitive customer support by answering customer queries pertaining to all aspects of the services that IRCTC provides.
The essential features of AskDisha include the ability to quickly answer to customer queries, ability to provide round-the-clock customer support, ability to multitask, zero waiting time for the query to get answered and overall ability to provide the customer with a stress-free experience and overall customer satisfaction.