India moves up 8 spots in Visa’s e-payments adoption ranking

Visa, a global leader in payments technology, announced that India ranked 28th among 73 countries in the 2018 Government E-Payments Adoption Ranking (GEAR) study.

This is up from 36th rank in 2011, reinforcing the country’s progress towards digital transformation. This is the third edition of the study after those in 2007 and 2011.

The ranking is based on seven parameters viz. Government-to-Citizen (G2C), Citizen-to-Government (C2G), Business-to-Government (B2G), Government-to-Business (G2B) transactions, infrastructure, socio-economic and policy environment.

Performance of India across various categories:

In the latest study, India is ranked 28th among 73 countries. This is up from 36th rank in 2011.

B2C category: India leads the Business to Government category, along with Australia, Singapore and South Korea. The category refers to the ease with which businesses can calculate and make their tax payments, register and renew their registrations online and digitally calculate their pension fund contributions, thereby making those payments on a periodic basis.

At the same time, by simplifying refund and loan application processes, wherein businesses can track status digitally, coupled with dedicated digital portals to submit proposals for government procurement services, India leads the Government to Business category as well.

The C2G category evaluates the extent to which citizens can complete various transactions electronically by assessing six indicators, including online one-stop shops, income tax payments, and obtaining an ID card. India ranks third in this category, along with four other countries, while France and the UAE top the list.

The G2C category captures the extent to which various government transfers like tax refunds, pension and welfare benefits and unemployment benefits can be accessed electronically. In India, while everything pertaining to tax filing and pension and welfare benefits has smoothly migrated to digital, the unemployment benefits system continues to be driven by paper processes, as a result of which the country still lags behind, in 25th place.

The infrastructure and socio-economic categories examine the supportive infrastructure for e-payments and their acceptance in society at large. With respect to infrastructure, while India has witnessed an increase in Internet penetration over recent years, substantial pockets of communities continue to lack reliable access, leaving country ranked 58th.

In the socio-economic category, India is ranked 60th out of 73 countries, highlighting an urgent need to focus efforts on enhancing educational levels, as well as improving citizens’ and businesses’ engagement with Internet-enabled services.

The policy category assesses the policy environment and examines how it spurs e-payments adoption. Though India ranks at a low 40th owing to a few inhibiting policy decisions, the government’s efforts to strengthen Intellectual Property Rights (IPR) with an objective to foster innovation and protect country’s traditional knowledge could motivate innovation and act as a catalyst businesses to grow. Incentives to consumers and merchants to adopt digital payments are also restricted to selected e-payment methods, potentially limiting the effectiveness of these measures.

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