Govt launches chatbot loaded AirSewa digital platform for air passengers

Chatbots will now help air travelers in addressing their grievances, as the government Monday launched an upgraded version of AirSewa digital platform.

Besides, passengers can have access to real-time flight status and schedule for both domestic and international flights, according to the Civil Aviation Ministry.

AirSewa 2.0, the upgraded version of the web portal and mobile app, provides chatbot support for a faster resolution and personalized traveler experience. Also, passengers can sign up using their Facebook and Google accounts.

Generally, chatbots are computer programmes that interact with people through audio or text messages.

The AirSewa portal and mobile app were launched in November 2016. Since the launch, AirSewa 1.0 has helped resolve a significant

Around 12,000 complaints have been dealt with through AirSewa, Minister of State for Civil Aviation Jayant Sinha said.

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